Refund policy

Refund & Returns Policy

Last updated: 4 October 2026

ReviewWorks supplies programmed NFC and QR products and related digital and managed services to businesses throughout New Zealand.

Faulty, damaged or incorrect products

If your product arrives damaged, is faulty, does not match what you ordered, or does not perform as reasonably expected, please contact us at hello@reviewworks.co.nz as soon as practical.

Depending on the circumstances, we may repair, replace or refund the product, or provide another remedy required by New Zealand law.

Nothing in this policy limits any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law where those laws apply. Consumer Protection

Change of mind

We are not required to provide a refund simply because you change your mind.

Many ReviewWorks products are programmed specifically for a business, including links to review pages, websites or other destinations. Because of this, change-of-mind cancellations or returns may not be accepted once programming or custom setup has begun.

If you change your mind before programming has started, contact us promptly and we will let you know whether the order can be cancelled.

This does not affect your statutory rights if a product is faulty, misdescribed or otherwise fails to meet legal requirements. Consumer Protection

Stock-arriving / advance orders

Some products may be available to order before physical stock has arrived.

Where an item is shown as Stock arriving, you are purchasing the product in advance. We will provide or confirm the expected dispatch or setup timing once we have reliable information.

If there is a material delay beyond what we have advised, we will contact you. You may choose to continue waiting or cancel the unfulfilled order for a refund.

Returns

Before returning any product, please contact hello@reviewworks.co.nz so we can confirm the appropriate next step.

If a return is required because of a fault or error on our part, ReviewWorks will arrange or cover reasonable return costs where required.

Products returned for another approved reason should be returned in substantially the same condition in which they were supplied unless otherwise agreed.

Digital and managed services

Refunds relating to Smart Gateway, Managed Reputation, Managed Visual Menu or other services will depend on the nature of the service already provided.

Setup work that has already been completed may not be refundable simply because you later decide not to continue.

Where a service fails to meet applicable legal guarantees, your statutory rights remain unaffected.