Shipping policy

Shipping & Setup Policy

Last updated: 4 October 2026

Where we deliver

ReviewWorks currently ships physical products within New Zealand only.

Shipping charges

Our standard online shipping rates are:

Orders under NZ$149: NZ$9.90 standard courier
Orders NZ$149 and over: FREE NZ shipping

Prices shown on the ReviewWorks website are in New Zealand dollars and include GST unless stated otherwise.

Complete Business Pack

The NZ$149 Complete Business Pack includes your choice of:

NZ courier — FREE
Your programmed ReviewWorks pack is sent to your New Zealand delivery address ready to use.

Christchurch onsite setup — FREE
Available within the Christchurch urban area. We will contact you after your order to arrange a suitable setup time.

The Christchurch setup includes delivery of the pack, practical placement assistance, testing and a short staff walkthrough.

Areas outside the Christchurch urban area are not automatically included in the free onsite setup option.

Individual products

Tap Cards, Tap Badges / Plates and Countertop Stands include programming of the agreed destination.

Individual products do not automatically include an onsite visit.

Christchurch businesses wanting onsite placement and setup assistance should consider the Complete Business Pack or contact us for a larger deployment.

Stock-arriving orders

Some products may be sold before physical inventory has arrived.

Where a product is marked Stock arriving, you can place your order normally. We will confirm the expected dispatch or Christchurch setup timing once available.

We do not state an exact dispatch date unless we have reasonable grounds for doing so. Claims about stock availability and delivery timing must be accurate and not misleading. Commerce Commission

If a material delay occurs, we will contact you and give you the option to continue waiting or cancel the unfulfilled order for a refund.

Delivery times

Delivery times depend on stock availability, programming requirements, destination and the courier network.

Any delivery timeframe we provide is an estimate unless we expressly agree otherwise.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If your address cannot reasonably be serviced using the shipping option selected, we will contact you before dispatch to arrange an alternative solution.